Returns and Refunds
Our Online Store gladly accepts returns within 14 days of the delivery date.
We make your return shipping easy: use the pre-addressed Fed-Ex return label included in your order, and a Return Fee of $6.00 plus Sales Tax on this fee (where applicable) will simply be deducted from your refund.
If you prefer, you may ship the return package at your charge, using a courier of your choice.
We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within fourteen (14) days of the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
can be sent back to us only after you have completed and submitted the online return form available on the jordanlouisny.com US Site within fourteen (14) days of delivery; by completing and submitting our online return form you will receive your Return Number, which you must include on your return shipping label;
must be unused, unworn, unwashed and in the same condition in which it was received by you;
must have all disposable seals still attached with the disposable seal that must still be intact;
must be returned complete with all of its parts and accessories;
must be sent in its original packaging;
must be shipped back to our fulfillment house within fourteen (14) days of the date of delivery;
must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and
must be shipped from the United States.
If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. If you send the package with Fed-Ex, return shipping costs charged to the customer will correspond to $6.00. If you prefer you can send the return at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfillment house.
If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.
WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE OTHER NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE.
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal (where available), refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.